Terms and Conditions

Payments

• At minimum, a deposit is required before I will start your saddle set or bridle. This allows me to have funds up front to purchase any additional materials for your project. Examples include: fancy bits, silver corner plates, conchos, or other additional materials. Typically I ask for a 50% deposit.



Besides paying in full, payments are also accepted in the following ways:

• Waiting List Deposit: If you are interested in securing your place on my waiting list for a saddle set, I typically ask for a 50% deposit. Exact pricing for each project is on a case-by-case basis, and is determined by the type of tack request, and the amount of decoration and detail necessary. Timing and payment details will be discussed during discussion of  specific details for your project.
• If you are securing your place on my waiting list more than two months in advance, you are not required to have all of the details of your set decided. In this case, the deposit would relate to the base price for saddle sets.

• Time Payments: While I prefer to be paid in full, I do understand that is not always possible. Therefore, I accept time payments, and we can set up a payment schedule while discussing your commission. 

• No more than two payments will be accepted for balances under $100.

• Failure to observe the payment schedule may result in order cancellation:
• After missing two payment dates, you will forfeit your commission.

Accepted payment options: PayPal, Money Order, or Cashier's Check.

Please note that all payments are non-refundable, but please see the order cancellation policy below for more information.

Time Frame

• I put a lot of effort and time into each piece I make, to ensure the quality matches up to my own high standards. I usually give myself a minimum two weeks to complete a bridle, and a minimum of six weeks to complete a saddle set. These time frames are a rough estimate, and the complexity of the project plays a major role in the amount of time required to complete a project.

Sizing

• I am able to make tack for Traditional and Classic-sized model horses. Please be specific when ordering, as I like to have a rough idea as to which model(s) will be wearing the tack. This helps me plan the pieces accordingly, to make sure everything will fit properly.

• I do try to make everything as adjustable as possible, so that my tack items have the potential to be worn by numerous horses.

Order Cancellation

Should you need to cancel your order, please let me know as soon as possible.

• Orders canceled within 24 hours of initial payment will receive a 100% refund of payment.

• Orders canceled after one week (7 days) of initial payment are subject to a cancellation fee of 50% of the total payment.

• Orders canceled after two weeks (14 days) of initial payment will receive no refund.

Repairs

• I offer repairs on tack, and would prefer to repair tack made by me, should a repair need to be made. Please contact me if you are in need of tack repairs!

Disclaimer

• Heat, humidity, cold, and sunlight can all potentially damage your tack, as well as your horse. I do not recommended storing tack items on the horse, especially in areas of direct sunlight, extreme heat, cold, or humidity, or rapid temperature change.

• Remember to use care when tacking up your horse. While I do make my tack to be durable, the items are still on a miniature scale and can be broken. Many tack items also have metal pieces, so be sure to pay attention to the metal parts so they do not scratch your horse.

• I am not responsible for any damage done to your models.

• No changes will be made to the design of any piece if that tack item has already been finished.

By agreeing to a commission from Three Pines Tack, you acknowledge that you have read the terms and conditions outlined on this page, and you acknowledge your understanding and agreement to all policies, terms and conditions outlined on this page.